For all support inquiries, please be prepared to give the following information:

  • The exact wording of any messages that appeared on your screen.

  • A description of what you were doing at the time.

  • A description of how you tried to solve the problem.

If you have a question about Investigator that you cannot find the answer to in the online help system, your next best support option is to submit your question to us in the Contact section.

Finally, voice support is available Monday - Friday 8:00 A.M. to 5:00 p.M., Pacific Standard Time at (650) 248-8833. When you call, please be at your computer and please have Investigator up and running on your screen.